Website and Account Terms

These terms apply to your use of the DeskAcross website and, once available, DeskAcross customer accounts and organization accounts (together, the "Services"). Use of the desktop application is governed separately by the End User License Agreement.

1. Who we are

The Services are operated by To be confirmed: seller legal entity name, To be confirmed: registered address and company registration number. You can reach us through the contact page.

2. Using the website

You may browse the website, read the documentation, and download the application without an account. You agree not to:

interfere with the operation or security of the Services;
attempt to access accounts, organizations, or data that are not yours;
use automated means to submit forms or to place an unreasonable load on the Services;
misrepresent your identity or your affiliation with an organization.

Search engines and similar services may index public pages in line with our robots.txt.

3. Accounts

An account is needed to manage a paid license, devices, orders, and support history. You may sign in with Google or with a username and password. You must provide a valid email address and keep it current, because we use it to verify ownership of purchases and to recover access.

You are responsible for activity under your account and for keeping your credentials confidential. Tell us promptly if you believe your account has been accessed without permission.

You may close your account at any time. Closing an account does not by itself cancel a paid plan or entitle you to a refund. See the Refund and Cancellation Policy.

4. Organizations

A Business plan is held by an organization account. Organization roles are owner, administrator, billing contact, and member.

The owner controls the organization and may transfer ownership.
Administrators may invite and remove members and assign or reclaim seats.
The billing contact may view orders and invoices and manage payment details.
Members use a seat assigned to them.

The organization, not the individual member, holds the seats it purchased. When a member leaves, an administrator may reclaim the seat. A member's separately purchased personal license remains theirs.

The person who creates an organization confirms that they are authorized to act for it.

5. Purchases

Prices, plan contents, and the total charge are shown before you pay. Payment is processed by To be confirmed: payment provider, and whether it acts as merchant of record and seller. The provider's checkout terms apply to the payment itself. Taxes are calculated and shown at checkout according to To be confirmed: tax and invoicing responsibilities under the chosen sales model.

We do not store card numbers or card security codes on our website.

Organizations that buy by quote or purchase order do so under the order documents and business terms agreed with us, which take precedence over these terms where they differ.

6. Content and intellectual property

The website, documentation, brand, and application are owned by us or our licensors. You may link to public pages and quote documentation with attribution. Feedback you send us may be used to improve the product without obligation to you.

7. Support requests

When you contact us, give accurate information and do not include passwords, activation codes in full, or payment card details. Do not send clipboard contents or files unless support asks for a specific item and you have reviewed it.

8. Availability

We aim to keep the Services available but do not guarantee uninterrupted operation. We may change or discontinue parts of the Services, and will give reasonable notice where a change materially affects a paid plan.

9. Suspension

We may suspend or close an account that breaches these terms, is used fraudulently, or is subject to a payment reversal, after notice where that is reasonable.

10. Liability

To the extent permitted by law, the Services are provided "as is", and our liability is limited as set out in the End User License Agreement. Nothing here limits rights you have under mandatory consumer law.

11. Governing law

These terms are governed by the laws of To be confirmed: governing law, with disputes subject to the courts of To be confirmed: jurisdiction, without affecting mandatory protections in your country of residence.

12. Changes

We may update these terms. The version and date above identify the current text. We will notify account holders of material changes before they take effect.